Preparing for Tenant Compliance

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In the world of affordable housing, ensuring tenant compliance is not just a goal; it’s a necessity. As a software supplier in the affordable housing industry, we understand that tenant compliance is a top priority for our customers. In this article, we’ll delve into the significance of tenant compliance, the challenges affordable housing providers face, and how our software solutions can help you prepare for this critical aspect of property management.

The Importance of Tenant Compliance

Tenant compliance is the cornerstone of successful affordable housing management. Here’s why it’s so important:

  1. Regulatory Compliance: Affordable housing properties are subject to a complex web of federal, state, and local regulations. Compliance is often a legal requirement and not just a best practice.
  2. Asset Preservation: Ensuring tenants abide by lease agreements and community rules helps protect your property’s condition and value, enabling you to safeguard your investment.
  3. Resource Allocation: Compliance ensures that the limited affordable housing resources are allocated fairly and are able to reach those who genuinely need assistance.
  4. Sustainability: The long-term success of affordable housing programs depends on tenants adhering to compliance standards.

Challenges in Achieving Tenant Compliance

Achieving tenant compliance can be challenging for affordable housing providers due to various factors:

  1. Complex Regulations: Affordable housing regulations are intricate and can vary by state. Staying updated and compliant is a continuous effort.
  2. Tenant Turnover: Frequent tenant turnover can make it challenging to maintain consistent compliance across properties.
  3. Communication Barriers: Some tenants may face language or accessibility barriers, making it difficult for them to understand and comply with regulations.
  4. Documentation and Reporting: Keeping accurate records and reports can be time-consuming and can also be prone to errors, especially if it’s done in a manner that is manual.

How Our Software Solutions Can Help

We understand the unique challenges our customers face in achieving tenant compliance, and that’s why our software solutions are designed to assist you in preparing for and managing tenant compliance efficiently.

  1. Compliance Tracking: ProLinkHFA is a suite of tools built specifically for the affordable housing industry, allowing you to address the various parts of affordable housing, from tax credit allocation and tracking tenant compliance to asset management. It’s also designed to handle multiple compliance standards, helping you stay organized and audit-ready.
  2. Training and Support: We provide comprehensive training and ongoing support to ensure you’re making the most of our software. Stay updated on regulatory changes and industry best practices with our assistance.
  3. Data Security: We prioritize data security and compliance within our software, ensuring the protection of sensitive tenant information and adherence to privacy regulations.
  4. Regular Updates: We stay informed about changes in affordable housing regulations and are always making efforts to update our software accordingly.

Conclusion

Preparing for tenant compliance is a vital aspect of affordable housing management, and our software solutions are here to support you every step of the way. We will always aim to empower you to manage compliance efficiently, contribute to the success of your affordable housing initiatives, and ensure the long-term sustainability of your properties.

 

Easy-to-Sign Hardship Affidavit with DocuSign

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The DocuSign eSignature integration into ProLink+ has made the Homeowner Assistance Fund (HAF) application process even easier for the homeowners. For agencies, it minimizes risk for fraud where applicants might misrepresent their personal information.

As the last step before submitting the application, each applicant is required to digitally sign the Hardship Affidavit form. Once the form is signed by all parties, the application is submitted to the agency. Agency staff then processes the submitted application in the back-office system, which ultimately leads to providing mortgage payments to the loan servicer, if the application meets all required funding criteria.

We invite you to watch our video about this exciting DocuSign integration below:

Live Demo

We are also hosting a webinar via Zoom on August 18 at 1PM ET, where we will be performing a live demo of ProLink+. Come by and see what ProLink+ can do for you in managing your HAF program.

Click here to sign up for our webinar on August 18 and reserve your spot today!

ProLink+ Integrated with DocuSign and Amazon QuickSight

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We’re pleased to announce that our Homeowner Assistance Fund (HAF) deployment solution, ProLink+, has received some exciting new integrations with DocuSign and Amazon QuickSight. DocuSign eSignature enhances and simplifies the experience for homeowners applying for assistance, while Amazon QuickSight provides agency staff with a real-time, customizable analytical dashboard.

We invite you to watch our video about these changes, which was featured this year in NCSHA’s Housing Credit Connect 2021, below:

Live Demo

We are also hosting a webinar via Zoom on July 14 at 1PM ET, where we will be performing a live demo of ProLink+. Come by and see what ProLink+ can do for you in managing your HAF program.

Click here to sign up for our webinar on July 14 and reserve your spot today!

ProLink+ Upgraded with a New Look and Enhanced Functionality

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ProLink+, our software solution to assist states with their Homeowner Assistance Fund (HAF) deployment, has been upgraded with a new look and enhanced functionality. Our webinar series in April and May of this year, where we discussed HAF deployment challenges and our holistic approach, was attended by over 30 states altogether. We are excited to have practically half of the nation showing interest in ProLink+. In the upcoming June 16 webinar, we plan to reveal the new look and enhanced functionality, which will make HAF deployment even more efficient for states.

Click here to sign up for our 30-minute webinar on June 16 and reserve your spot today!

New Look

The Homeowner Portal received a face lift! The navigation is more intuitive and the portal is now mobile friendly. The redesign helps the HAF roll-out in your state be more effective because homeowners will find it even easier and faster to submit applications and supporting documentation.

Enhanced Functionality

The new DocuSign feature supports digital signatures for the applicant’s Hardship Affidavit. The homeowner receives an email notification with a link; with just a click of a button, the homeowner can sign the Hardship Affidavit anywhere, anytime.

Join us for the live demo of these new features on June 16 at 1PM Eastern. Sign up today!

 

 

ProLink+ Webinar Series for Homeowner Assistance Fund (HAF) Deployment

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We are hosting a webinar series via Zoom on Homeowner Assistance Fund (HAF) Deployment. So far, we have hosted two 30-minute webinars on the subject, both of which were a rousing success with great turnout. A total of 25 states have attended our webinars  thus far. We are excited to have practically half of the nation showing interest in ProLink+. We expect an even higher turnout for our main 90-minute webinar on May 26, when we plan to showcase a live demo of ProLink+.

Click here to sign up for our 90-minute webinar on May 26 and reserve your spot today!

In case you missed either of the first two webinars, check out a recording of our the May 12 webinar below:

A Packaged Solution for Immediate HAF Deployment

ProLink has teamed up with E&A Team, Inc. to deliver a turnkey, package solution to states for the immediate deployment of the Homeowner Assistance Fund (HAF) authorized under the American Rescue Plan Act. E&A Team has been trusted for more than 25 years to provide the highest quality compliance solutions and training for the multifamily housing industry, and we are excited to work with them.

What is the Homeowner Assistance Fund?

HAF refers to funds prioritized to homeowners under the American Rescue Plan Act. These funds are available to homeowners who have experienced the greatest financial hardships. You can read more about the HAF and American Rescue Plan Act here.

Where Does ProLink+ Fit In?

ProLink+ is a proven technology that serves states for the Hardest Hit Fund program. We are upgrading the technology to meet the needs of today’s Homeowner Assistance Fund. ProLink+ comes to the rescue and provides U.S. states with the cloud-based software they need to manage emergency fund deployment effectively and efficiently.

Virginia Housing Case Study: Showcased at NCSHA

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ProLink Solutions has developed a Case Study on Virginia Housing Asset Management. ProLink Solutions is proud to say that we are a Platinum sponsor of the HFA Institute of 2021, supporting the Affordable Housing industry as well as the National Council of State Housing Agencies (NCSHA).

Who is Virginia Housing?

Created in 1972, Virginia aimed to provide Virginians with quality, affordable housing. They provided mortgages for first-time homebuyers and financed apartment communities and neighborhood revitalization efforts. Virginia Housing receives no state taxpayer dollars to fund our programs. Instead, they contributed a significant portion of the net revenues each year to help meet Virginia’s most difficult housing needs.

Kara Nickerson, the Asset Manager at Virginia Housing, states, “Asset management can be defined as the process of monitoring the health of your individual assets and maximizing the collective value of your portfolio.”

How does Virginia Housing use ProLinkHFA?

“Virginia Housing uses ProLinkHFA as our “one-stop” for tracking all asset management activities – physical inspections and full-on financial monitoring. ProLink provides functionality for each step along the way.  We are able to keep related inspection notes and track follow-ups as well as corrective action replies from owners and management agents, all in one spot.” says Kara.

What else does ProLinkHFA do?

Kara continues, “Asset Management activities and functions are only a link in the chain of Virginia Housing’s use of ProLink in an integrated way.  Multifamily development and underwriting, capital markets, federal tax credit allocation, tenant compliance, and loan servicing work are all represented.  This all sums to the advantage of ProLinkHFA as a beginning to end, usable system.  We couldn’t turn back to a steppe process now that ProLinkHFA has paved the way and added lots of efficiency!  It’s very valuable to our operation.”